The situation
An existing automation was creating duplicate orders and inconsistent customer and order-status information.
When automation creates more cleanup.
Troubleshooting order, customer, and status synchronization between Extensiv / 3PL Central and an operational tracking system.
Integration · Operational support
WORK SHOWN IN THIS STORY
Integration troubleshooting & improvements
INSIDE THE WORKFind the cause.
Find the cause.
Fix the business rule.
Extensiv / 3PL Central → Make → operational tracking
| What the team saw | What needed attention | Recorded status |
|---|---|---|
| Updates appeared as new orders | Missing order identifiers | Fixed |
| Wrong or missing customers | Customer mapping and duplicate records | Fixed |
| Closed and cancelled statuses disagreed | Status translation between systems | Fixed |
| New orders were not appearing | Order-import monitoring | Monitoring |
Why the connection alone wasn’t enough
The systems could exchange data, but identifiers and business meanings were inconsistent. The work focused on those rules, with import monitoring kept separate from the fixes already recorded.
Simplified visual summary of project documentation. Client identifiers and internal records are omitted.
What we did
Investigated the Make integration connecting 3PL Central and Monday.com. Corrected order identifiers, customer mappings, duplicate customer records, and status mapping. Reviewed update behavior and API limitations.
Documented progress
The troubleshooting record marks those mapping and duplication issues as fixed, with order-import monitoring still underway. This was targeted integration support within an operating warehouse.
LET’S START WITH YOUR BUSINESSWhat’s getting
What’s getting
in the way?
A system that isn’t keeping up. A warehouse that needs structure. A project that needs direction. Tell us where you are.
Let’s work through it